Frequently Asked Questions

We accept Debit/Credit Card, Online, EFT (Electronic Funds Transfer) or Online Card Payments.

Contact us via our quote form, contact form, email, or phone number, and we will take it from there!

Bookings are only reserved with a deposit. Deposits are 50% of the total booking. To avoid missing out on the desired service or equipment, we strongly advise you to book and pay in advance.

Our opening hours are flexible and dependent on our schedule. So please organise in advance if you would like to pick up and return equipment.

Returns are accepted from 9am-6pm Monday-Saturday and must be organised before equipment hire.

We have two different kinds of delivery and collection services: 

Day-specific: We will designate a time between 9am-5pm to collect the equipment. 

Time-specific: We will pick up the equipment at a specified time, and date between 9am-5pm

You are required to bring either a valid Australian Driver's Licence or a government-issued Proof of Age card and a Debit/Credit card.

No.

No. To sign our Terms and Conditions of Hire document, you must be 18 years or older. 

Vibes is here to help! Please don't hesitate to contact us with any queries. We will be more than happy to assist you in booking the right services and equipment for your event.

Upon collection, a Vibes staff member will give you a rundown on how to use the equipment. Alternatively, we offer set-up, pack-down and equipment operator services for an extra fee. Contact us to learn more. 

Our equipment is tested and serviced upon return of each hire booking. However, electrical equipment can potentially fail unexpectedly during operation. If equipment on your booking fails during operation and is diagnosed as 'faulty' upon return, we will refund the hire item charge to you.

The person who signs our Terms & Conditions and takes responsibility for the equipment over the period of hire will be liable for any costs associated with lost or stolen equipment. If you wish to request the equipment’s replacement costs, we are more than happy to supply them for you. 

In the unlikely event of damage incurred during the hire, the repair cost depends on the type of equipment and nature of the damage. Therefore, we may need to source a quote to determine the cost of damage. We will communicate these costs to the hirer before processing the charge.