FAQ

GENERAL

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Debit/Credit Card, Online, EFT (Electronic Funds Transfer) or Online Card Payments.

HOW DO I BOOK?

Contact us via our quote form, contact form, email or our phone number & we will take it from there!

 DO I HAVE TO PAY IN ADVANCE, OR CAN I PAY ON THE DAY?

Bookings are only reserved with a deposit. Deposit will be %50 of the total booking. In order to avoid missing out on the desired service or equipment, we strongly advise customers to book and pay in advance.

 

DELIVERY & COLLECTION

WHAT ARE YOUR OPENING HOURS?

Our opening hours are flexible and dependant on the manager’s schedule. Please organise in advance if you would like to pick-up and return equipment.

WHEN WILL YOU ACCEPT RETURNS?

Returns are accepted rom 9am-6pm Monday-Saturday. All returns must be organised prior to equipment hire.

WHAT ARE YOUR DELIVERY & COLLECTION COSTS? HOW DOES IT WORK?

We have two different kinds of delivery and collection services. We have our day specific service in which we will collect the equipment at our designated time between 9am-5pm, or our time-specific service in which we will pick up the equipment at a designated time and date (Between 9am-5pm)

 

EQUIPMENT HIRE

WHAT PERSONAL IDENTIFICATION DO I NEED TO HIRE?

You are required to bring either a valid Australian Driver's Licence or a government issued Proof of Age card and a Debit/Credit card.

ARE PASSPORTS ACCEPTED?

No, only current forms of identification that provide a permanent residential address.

WHY DO I NEED TO BE 18 OR OLDER?

We require that the person receiving and taking responsibility for the equipment must accept and sign our Terms of Conditions of Hire. A minor or persons under the age of 18 may not sign this document or accept responsibility for the equipment.

I DON’T KNOW WHAT GEAR I NEED?

Vibes is here to help! Please don't hesitate to contact us with any queries, we will be more than happy to assist you in booking the right services & equipment for your event.

WHAT IF I’M UNSURE HOW TO USE THE EQUIPMENT?

A Vibes staff member will be give you a run down on how to use the equipment upon delivery or collection. Alternatively, we offer set-up, pack-down & equipment operator services for an extra fee.

DOES ALL YOUR EQUIPMENT WORK, AND IS IT TESTED?

All our equipment is tested thoroughly on return the previous hire to ensure it's in full working order before being made available to hire

WHAT HAPPENS IF AN ITEM FAILS DURING THE EVENT?

Our equipment is tested and serviced upon return of each hire booking. Electrical equipment can potentially fail unexpectedly during operation. If equipment on your booking fails during operation, and is diagnosed as 'faulty' upon return, we will refund the hire item charge to you.

WHAT HAPPENS IF THE GEAR IS LOST OR STOLEN?

The person who signs our Terms & Conditions and takes responsibility for the equipment over the period of hire will be liable for any costs associated with lost or stolen equipment. If you wish to request the replacement costs of equipment on your booking, please don't hesitate to ask your local Warehouse staff member upon receiving your booking.

HOW MUCH SHOULD I EXPECT TO PAY FOR REPAIRS?

In the unlikely event of damage incurred during the course of hire, the cost of repair is dependent on the type of equipment and nature of the damage. We may need to source a quote to determine the cost of damage. These costs will be communicated to the hirer prior to the charge being processed.

 

CONTACT

43/23a Mars Road, Lane Cove West 2066
Terms & Conditions

1300 933 030

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